Cancellation policy

Cancellation

We understand circumstances may arise that require you to cancel an order. All cancellations must be pre-approved by a customer service representative over the phone. If approved, your order will be assigned a cancellation number. Please call us at (607) 239-4402, Monday – Friday, 9am-5pm, and leave a message to be contacted by a customer service representative. All canceled orders are subject to market risk due to “locked-in” pricing, as described in our Market Fluctuation Section.  All cancellations are subject to a $35.00 (USD) cancellation fee plus any market loss incurred pursuant to our Market Fluctuation Policy.  Market gains, if any, on cancellations will remain the property of Kavanaugh's Coins.  All cancellation fees and losses pursuant to our Market Fluctuation Policy must be paid by credit card at this time. No future orders will be permitted until these fees are paid.

 

Market Fluctuation Policy

Upon placing your order the transaction becomes a binding agreement. Your price becomes locked-in as soon as you click “place order” during the checkout process. You’ll be emailed a confirmation number as soon as your order is placed. If you cancel your order once placed, any amount refunded will be offset by our current buy price. For additional clarity, you will be responsible for any loss in value incurred during the cancellation process, as well as, a $35.00 (USD) cancellation fee. All market gains on returns or cancellations will remain the property of Kavanaugh’s Coins.